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National industrial relations and local bargaining power in the US and German telecommunications industries


Doellgast, Virginia


Bitte beziehen Sie sich beim Zitieren dieses Dokumentes immer auf folgenden Persistent Identifier (PID):http://nbn-resolving.de/urn:nbn:de:0168-ssoar-222984

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Abstract This article compares the process and outcomes of collective negotiations over the outsourcing of call centre jobs in US and German telecommunications firms. In the USA, the Communication Workers of America relied on coalitions with politicians and other organizations to lead successful public campaigns; while in Germany, ver.di used coordinated bargaining with works councils to leverage their strong codetermination rights. Variation in access to resources between countries helps explain differences in the unions' ability to negotiate strong collective agreements on outsourcing and to influence restructuring decisions.
Thesaurusschlagwörter outsourcing; United States of America
Klassifikation Industrie- und Betriebssoziologie, Arbeitssoziologie, industrielle Beziehungen
Freie Schlagwörter call centres; Germany; telecommunications; trade unions; works councils
Sprache Dokument Englisch
Publikationsjahr 2008
Seitenangabe S. 265-287
Zeitschriftentitel European Journal of Industrial Relations, 14 (2008) 3
DOI http://dx.doi.org/10.1177/0959680108094135
Status Postprint; begutachtet (peer reviewed)
Lizenz PEER Licence Agreement (applicable only to documents from PEER project)