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National industrial relations and local bargaining power in the US and German telecommunications industries

[journal article]

Doellgast, Virginia

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Abstract This article compares the process and outcomes of collective negotiations over the outsourcing of call centre jobs in US and German telecommunications firms. In the USA, the Communication Workers of America relied on coalitions with politicians and other organizations to lead successful public campaigns; while in Germany, ver.di used coordinated bargaining with works councils to leverage their strong codetermination rights. Variation in access to resources between countries helps explain differences in the unions' ability to negotiate strong collective agreements on outsourcing and to influence restructuring decisions.
Keywords outsourcing; United States of America
Classification Sociology of Work, Industrial Sociology, Industrial Relations
Free Keywords call centres; Germany; telecommunications; trade unions; works councils
Document language English
Publication Year 2008
Page/Pages p. 265-287
Journal European Journal of Industrial Relations, 14 (2008) 3
Status Postprint; peer reviewed
Licence PEER Licence Agreement (applicable only to documents from PEER project)