Hits 1-5 within 5 documents
Measuring the quality of e-banking portals: an empirical investigation [journal article]
Source: International Journal of Bank Marketing, 23 (2005) 2. p.153-175
Customer-based corporate valuation: integrating the concepts of customer equity and shareholder value [journal article]
Source: Management Decision, 43 (2005) 3. p.331-348
eTransQual: a transaction process-based approach for capturing service quality in online shopping [journal article]
Source: Journal of Business Research, 59 (2006) 7. p.866-875
Identifying cross-channel dissynergies for multichannel service providers [journal article]
Source: Journal of Service Research, 10 (2007) 2. p.143-160
Messung und Konsequenzen von Servicequalität im E-Commerce: eine empirische Analyse am Beispiel des Internet-Banking [journal article]
Source: Marketing: Zeitschrift für Forschung und Praxis (ZFP), 26 (2004) Spezial. p.45-57