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Representing Trust in Digital Journalism
[journal article]
Abstract This article examines how journalists at two prominent news organizations have aimed to portray trustworthy digital reporting of marginalized communities. The case study draws on the concepts of engagement and trust as a resource to evaluate journalists' articles and the related audience comments on... view more
This article examines how journalists at two prominent news organizations have aimed to portray trustworthy digital reporting of marginalized communities. The case study draws on the concepts of engagement and trust as a resource to evaluate journalists' articles and the related audience comments on The New York Times and The Washington Post digital sites. This study analyzed the digital news articles and audience comments in 2012 and the latter half of 2022 during the rapid expansion of mobile audiences and American readers' declining trust in newspapers. As this study discovered, journalists at the two legacy organizations have portrayed novel forms of reporting relating to fresh notions of enhancing readers' trust as well as elements of transparency and interactivity in the news. They have represented trustworthy journalism based on an inclusive approach and personalized depictions of marginalized communities' experiences to appeal to readers increasingly using mobile devices. Although the journalists' stories attracted some toxic tweets, their articles also encouraged digital subscribers' loyalty and enthusiasm to help solve the reported problems affecting marginalized communities. This study indicates the possibilities of fostering trustworthy interactions among journalists and engaged subscribers in digital news spaces.... view less
Keywords
journalism; reporting; fringe group; confidence; digital media
Classification
Communicator Research, Journalism
Impact Research, Recipient Research
Interactive, electronic Media
Free Keywords
The New York Times; The Washington Post; digital journalism; journalist-audience interaction; marginalized communities; media trust; news coverage
Document language
English
Publication Year
2023
Page/Pages
p. 252-263
Journal
Media and Communication, 11 (2023) 4
Issue topic
Trust, Social Cohesion, and Information Quality in Digital Journalism
ISSN
2183-2439
Status
Published Version; peer reviewed