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"Producing people" in documents and meetings in human service organizations
[journal article]
Abstract This thematic issue is devoted to how human service work may be influenced by accentuated administrative processes, as well as reinforced by digitalization, in contemporary society. The public sector has expanded the requirements of documentation, auditing and evaluation practices. Policy, problems ... view more
This thematic issue is devoted to how human service work may be influenced by accentuated administrative processes, as well as reinforced by digitalization, in contemporary society. The public sector has expanded the requirements of documentation, auditing and evaluation practices. Policy, problems and persons are shaped and enacted in meetings and documents. Meetings and documents comprise the forum for making highly important decisions for the individual client or for various categories of clients. Still, people’s participation in meetings and their reading and production of documents are often overlooked in studies of human service organizations. In this thematic issue, empirically-oriented researchers describe and analyze human service workers' administrative routines, particularly focusing on processes of client inclusion and exclusion.... view less
Keywords
administration; customer; digitalization; social services
Classification
Organizational Sociology
Administrative Science
Training, Teaching and Studying, Professional Organizations of Social Welfare
Free Keywords
documents; field interaction; meetings; professionals
Document language
English
Publication Year
2019
Page/Pages
p. 180-184
Journal
Social Inclusion, 7 (2019) 1
Issue topic
"Producing people" in documents and meetings in human service organizations
ISSN
2183-2803
Status
Published Version; reviewed