The Fairwork Foundation: Strategies for Improving Platform Work

Abstract

This paper introduces the Fairwork Foundation, a research initiative that is also developing an intervention around the quality of work on digital labour platforms. Lacking the ability to collectively bargain, many of these workers have little ability to negotiate wages or working conditions with their employers who are often on the other side of the world. As a result of this new global market for work, many workers have jobs characterized by long and irregular hours, low income, and high stress. Across India and South Africa, there are challenges for workers across a range of issues, including: pay, conditions, contracts, management, and representation. The results of the fieldwork are being used to rank and compare platforms as part of the ongoing ‘work in progress’ of the Fairwork project, a research initiative that is developing an intervention to improve the quality of work on digital platforms.