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Interaktive Arbeit und personenbezogene Dienstleistungen: Thesen zu konzeptionellen und empirischen Defiziten der Arbeitsforschung
[working paper]
Corporate Editor
Institut für Sozialwissenschaftliche Forschung e.V. ISF München
Keywords
customer orientation; service work; interaction; Federal Republic of Germany; work research; workload; personal services; labor
Classification
Sociology of Work, Industrial Sociology, Industrial Relations
Document language
German
Publication Year
2002
City
München
Page/Pages
6 p.
Status
Published Version; reviewed
Licence
Deposit Licence - No Redistribution, No Modifications