Hits 1-10 within 27 documents
Recognition, intersubjectivity and service work: labour conflicts in call centres [journal article]
Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 8 (2001) 1. p.37-54
Recognition, intersubjectivity and service work: labour conflicts in call centres [journal article]
Source: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 8 (2001) 1. p.37-56
Organisationsdilemmata und Kommunikationsarbeit: Callcenter als informatisierte Grenzstellen [collection article]
Source: Westdt. Verl., 2001
"We are living in a different time zone": transnational working places and the concept of a "glocalized intermediary class" [journal article]
Source: ASEAS - Austrian Journal of South-East Asian Studies, 1 (2008) 2. p.34-58
No call for action? Why there is no union (yet) in Philippine call centers [journal article]
Source: ASEAS - Austrian Journal of South-East Asian Studies, 6 (2013) 1. p.140-159
Using Video for a Sequential and Multimodal Analysis of Social Interaction: Videotaping Institutional Telephone Calls [journal article]
Source: Forum Qualitative Sozialforschung / Forum: Qualitative Social Research, 9 (2008) 3. p.35
Rezension: Frank Kleemann, Ingo Matuschek (Hg.): Immer Anschluss unter dieser Nummer: Rationalisierte Dienstleistung und subjektivierte Arbeit in Call Centern [review]
Source: kommunikation @ gesellschaft, 5 (2004). p.5