Author
Holtgrewe, Ursula (2)
Kerst, Christian (2)EditorKock, Klaus (1)Kutzner, Edelgard (1)Date Issued2002 (2)Seriessfs Beiträge aus der Forschung (1)Volume127 (1)Document Typecollection article (1)working paper (1)KeywordCall Center (2)call center (2)
Rationalisierung (2)
rationalization (2)
Taylorism (2)
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Published Version (2)