Hits 1-2 within 2 documents
eTransQual: a transaction process-based approach for capturing service quality in online shopping [journal article]
Source: Journal of Business Research, 59 (2006) 7. p.866-875
Hits 1-2 within 2 documents
Author(s): Bauer, Hans H.; Falk, Tomas; Hammerschmidt, Maik
Source: Journal of Business Research, 59 (2006) 7. p.866-875
Author(s): Nießen, Désirée; Schmidt, Isabelle; Groskurth, Katharina; Rammstedt, Beatrice; Lechner, Clemens
Source: PLOS ONE, 17 (2022) 7