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Employee turnover: The hotel industry perspective
[journal article]
Abstract Purpose: This study analyzes employee turnover in the under-researched context of the Gulf Cooperation Council. Methods: This study uses a qualitative approach to examine the reasons for turnover and strategies adopted within the hotel sector to reduce this turnover. Results: The findings reveal tha... view more
Purpose: This study analyzes employee turnover in the under-researched context of the Gulf Cooperation Council. Methods: This study uses a qualitative approach to examine the reasons for turnover and strategies adopted within the hotel sector to reduce this turnover. Results: The findings reveal that turnover reasons are organization- and employee-specific. Strategies to reduce turnover include promoting a good work environment, providing transfer opportunities, talent and development planning, and implementing exit strategies to find out employees' reasons for leaving. These findings will benefit the hotel industry's human resource planning, as most employees are expatriates, and will reduce costs in terms of new recruitment. Implications: From a context based perspective cultural differences between employees' nationalities are a reason for turnover linked to differences in salary and benefits. "Social" and "economic" value are key elements for human resource professionals to consider when developing employee benefits.... view less
Keywords
hotel and restaurant trade; fluctuation; personnel; working conditions; wage; human resources planning; United Arab Emirates
Classification
Human Resources Management
Free Keywords
Employee Turnover; Hospitality Industry; Human Resource Management
Document language
English
Publication Year
2022
Page/Pages
p. 38-47
Journal
Journal of Tourism, Heritage & Services Marketing, 8 (2022) 1
ISSN
2529-1947
Status
Published Version; peer reviewed
Licence
Creative Commons - Attribution-Noncommercial-No Derivative Works 4.0