Assessment of the human communication indexes between employees of branches of social security organization in Tehran (Iran)

Abstract

Objective: The purpose of this study was assessment of the human communication indexes between employees branches of Social Security Organization (SSO) of TehranMethod: The method used in this study, the survey method is most common in quantitative research. The sample size was calculated based on Morgan 271 were randomly selected based on these numbers. This study was conducted to collect data and information from the questionnaire were used. Questionnaire consisted of 32 questions of human relations which 5 first question demographic questionnaire and subjects such as sex, education, work experience, marital status and age were included in the study, as well as other questions samples to determine the basis of human relations based on the five choice Likert scale (always, often, sometimes, rarely, never ) was designed. In this project, SPSS software was used to analysis the data.Findings: The results showed that the level of communication skills of staff from the employees' point of view is evaluated desirable (p<0.05). The study results showed that the central staff organization perspective on human communication of employees in these organizations varies according to gender and gender workers on the significant relationship of the staff human relations index. 40% of male participants and 27% of female participants evaluated communication skills, desirable. So men, more than women have a positive opinion about the staff of Organization human communication index. staff's view about the organization of the employees in the organization of human relationships education are different (p<0.05) in terms of their scores significantly negatively correlated Affairs staff to staff communication skills. A negative correlation means that higher level, the weaker the staff of Human Relations have evaluated. staff perspective on human communication parameters of the staff in terms of work experience is different (p>0.05). Thus, no significant correlation between duration of working on their score is an index of human communications staff. staff's view about the employees in the organization about human relationships in terms of a significant relationship between marital statuses (p>0.05) of employees and their score to human communications index of staff. However, 35% of married people and 19% of single people evaluated communication skills of personnel, appropriate. Thus, there is no significant correlation between duration of working and their score to staff index of human communications (p>0.05). Positive correlation means that with increasing age, a higher score on the index of human communications staff are employees and age, people are more important than communication skills. Positive correlation means that with increasing age, employees have higher scores on the index of human communications and aging causes people to care more about communication skills.