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@article{ Silva2016,
 title = {Quality of health care for HIV patients: health professionals' view},
 author = {Silva, Richardson Augusto Rosendo da and Silva, Ilisdayne Thallita Soares da and Costa, Danyella Augusto Rosendo da Silva and Holanda, Jose Rebberty Rodrigo and Dantas, Sueleide Cristina and Torres, Gilson de Vasconcelos},
 journal = {Revista de Pesquisa: Cuidado é Fundamental Online},
 number = {4},
 pages = {5068-5073},
 volume = {8},
 year = {2016},
 issn = {2175-5361},
 doi = {https://doi.org/10.9789/2175-5361.2016.v8i4.5068-5073},
 urn = {https://nbn-resolving.org/urn:nbn:de:0168-ssoar-53527-3},
 abstract = {Objective: To evaluate the quality of care provided for people with HIV/AIDS at the Reference Center for the
treatment of AIDS in Natal-RN, in the health professionals’ perspective. Methods: Evaluative and quantitative
research conducted in a public hospital in Natal/RN, from August 2010 to July 2011, through structured
interviews with professionals who provide care for people with HIV. Results: The evaluation of the service
was considered satisfactory by 58.8% of respondents, standing on nine indicators: support offered by the
service, convenience of service hours, host, provided guidance on treatment, timeliness of health professionals,
availability of antiretroviral drugs, availability of laboratory tests, professional/user relationship and ease of
access to service. Conclusion: There was no significant difference in satisfaction with the indicators: punctuality
of professionals, convenience of service timetables and availability of laboratory tests.},
 keywords = {AIDS; AIDS; Gesundheitsversorgung; health care; Patient; patient; Zufriedenheit; satisfaction; ambulante Versorgung; outpatient care; Gesundheitsfürsorge; health care services; Qualität; quality; Brasilien; Brazil; Südamerika; South America}}