Dienstleistung am Draht: Ergebnisse und Perspektiven der Call Center Forschung

[conference proceedings]

Corporate Editor
Landesinstitut Sozialforschungsstelle Dortmund (sfs)

Keywords
call center; service enterprise; service work; working conditions; job design; work organization; human resources development; customer orientation; labor market trend; qualification requirements; labor relations; Federal Republic of Germany

Classification
Economic Sectors
Sociology of Work, Industrial Sociology, Industrial Relations
Occupational Research, Occupational Sociology

Conference
Tagung "Dienstleistung am Draht - Ergebnisse und Perspektiven der Call Center-Forschung ". Dortmund, 2002

Document language
German

Publication Year
2002

City
Dortmund

Page/Pages
179 p.

Series
sfs Beiträge aus der Forschung, 127

ISSN
0937-7379

Status
Published Version; reviewed

Licence
Deposit Licence - No Redistribution, No Modifications

Data providerThis metadata entry was indexed by the Special Subject Collection Social Sciences, USB Cologne