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@article{ Hair2006,
 title = {Superqual},
 author = {Hair, Mario},
 journal = {Active Learning in Higher Education},
 number = {1},
 pages = {9-23},
 volume = {7},
 year = {2006},
 doi = {https://doi.org/10.1177/1469787406061140},
 urn = {https://nbn-resolving.org/urn:nbn:de:0168-ssoar-231133},
 abstract = {In recent years there has been growing concern to improve standards in postgraduate                research. Much of this has focused on generic research skills training. However,                there are other, equally important, supervisory aspects such as welfare, mentoring                and support arrangements. This article focuses on the initial expectations, of both                students and supervisors, of their roles and duties at the start of the supervisory                process. Using concepts from the service quality literature, an instrument                ‘Superqual’ is developed aimed at exposing any gaps in                expectations that, if not resolved, could generate problems during the life of a                doctorate. The use of Superqual in a number of case studies is reported. The results                are mostly positive, and suggestions are made for its improvement and adoption.},
}