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Quality of health care for HIV patients: health professionals' view
Qualidade da atenção à saúde de portadores de HIV: opinião de profissionais de saúde
Calidad de la atención a la salud de portadores de VIH: opinión de profesionales de salud
[journal article]
Abstract Objective: To evaluate the quality of care provided for people with HIV/AIDS at the Reference Center for the
treatment of AIDS in Natal-RN, in the health professionals’ perspective. Methods: Evaluative and quantitative
research conducted in a public hospital in Natal/RN, from August 2010 to July 2... view more
Objective: To evaluate the quality of care provided for people with HIV/AIDS at the Reference Center for the
treatment of AIDS in Natal-RN, in the health professionals’ perspective. Methods: Evaluative and quantitative
research conducted in a public hospital in Natal/RN, from August 2010 to July 2011, through structured
interviews with professionals who provide care for people with HIV. Results: The evaluation of the service
was considered satisfactory by 58.8% of respondents, standing on nine indicators: support offered by the
service, convenience of service hours, host, provided guidance on treatment, timeliness of health professionals,
availability of antiretroviral drugs, availability of laboratory tests, professional/user relationship and ease of
access to service. Conclusion: There was no significant difference in satisfaction with the indicators: punctuality
of professionals, convenience of service timetables and availability of laboratory tests.... view less
Keywords
AIDS; health care; patient; satisfaction; outpatient care; health care services; quality; Brazil; South America
Classification
Medicine, Social Medicine
Free Keywords
Acquired Immune Deficiency Syndrome; Assessment of Health Services
Document language
English
Publication Year
2016
Page/Pages
p. 5068-5073
Journal
Revista de Pesquisa: Cuidado é Fundamental Online, 8 (2016) 4
DOI
https://doi.org/10.9789/2175-5361.2016.v8i4.5068-5073
ISSN
2175-5361
Status
Published Version; peer reviewed