Evaluation of Family Health Strategy in Natal from the beliefs of its users

Abstract

Objective: To evaluate the Family Health Strategy in Natal/Rio Grande do Norte, through the beliefs of its members, to verify the successes and barriers of the strategy, to provide feedback to their managers and community and to obtain an effective health service. Methods: Exploratory and descriptive research of qualitative nature, where there were five focus groups, one in each Sanitary District (DS), 26 users of the Family Health Strategy. Results: We identified a positive assessment of the location and identification of the Family Health Units (USF). Stood out, however, problems in several areas: physical infrastructure, material resources, human resources, accessibility of services, preventive care, referral system, understanding of the community on the ESF, districting, link between community and professional and Municipal Health Council. Conclusion: These factors contribute to the search for particular services.