More documents from Schonlau, Matthias
More documents from Survey Methods: Insights from the Field

Export to your Reference Manger

Please Copy & Paste



Bookmark and Share

What do web survey panel respondents answer when asked “Do you have any other comment?”

[journal article]

Schonlau, Matthias

fulltextDownloadDownload full text

(165 KByte)

Citation Suggestion

Please use the following Persistent Identifier (PID) to cite this document:

Further Details
Abstract Near the end of a web survey respondents are often asked whether they have additional comments. Such final comments are usually ignored, partially because open-ended questions are more challenging to analyze. A random sample of final comments in the LISS panel and Dutch immigrant panel were categorized into one of nine categories (neutral, positive, multiple subcategories of negative). While few respondents chose to make a final comment, this is more common in the Immigrant panel (5.7%) than in the LISS panel (3.6%). In both panels there are slightly more neutral than negative comments, and very few positive comments. The number of final comments about unclear questions was 2.7 times larger in the immigrant panel than in the LISS panel. The number of final comments complaining about survey length on the other hand was 2.7 times larger in the LISS panel than in the immigrant panel. Researchers might want to consider additional pretesting of questions when fielding a questionnaire in the immigrant panel.
Keywords survey research; online survey; questionnaire; sample; immigration; panel; Internet; Netherlands
Classification Methods and Techniques of Data Collection and Data Analysis, Statistical Methods, Computer Methods
Document language English
Publication Year 2015
Page/Pages 7 p.
Journal Survey Methods: Insights from the Field (2015)
ISSN 2296-4754
Status Published Version; peer reviewed
Licence Creative Commons - Attribution-Noncommercial-No Derivative Works