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Citizen coproduction and efficient public good provision: theory and evidence from local public libraries

[Arbeitspapier]

De Witte, Kristof; Geys, Benny

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Bitte beziehen Sie sich beim Zitieren dieses Dokumentes immer auf folgenden Persistent Identifier (PID):http://hdl.handle.net/10419/68258

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Körperschaftlicher Herausgeber Wissenschaftszentrum Berlin für Sozialforschung gGmbH
Abstract In both public administration and economics, efficiency is brought forward as an important criterion for evaluating administrative actions. Clearly, its value as an assessment principle depends on our ability to adequately measure efficiency. This article argues that citizen's coproduction in public services requires a careful reassessment of how we approach the measurement of productive efficiency in public service delivery. Theoretically, we illustrate that using observable outcomes (e.g., library circulation, school results, health outcomes, fires extinguished, crimes solved) as output indicators is inappropriate and leads to biased estimates of public service providers' productive efficiency. This bias arises because citizens co-determine final outputs, leaving them at least partly beyond the service providers' control. Empirically, we find supportive evidence of both the existence and importance of such "demand-induced" bias. (author's abstract)
Thesaurusschlagwörter public service; efficiency; engineering; library; codetermination; citizen; performance; measurement; administration
Klassifikation Verwaltungswissenschaft; Information und Dokumentation, Bibliotheken, Archive
Sprache Dokument Englisch
Publikationsjahr 2012
Erscheinungsort Berlin
Seitenangabe 27 S.
Schriftenreihe Discussion Papers / Wissenschaftszentrum Berlin für Sozialforschung, Schwerpunkt Märkte und Politik, Forschungsprofessur und Projekt The Future of Fiscal Federalism, SP II 2012-108
Status Veröffentlichungsversion; begutachtet
Lizenz Deposit Licence - Keine Weiterverbreitung, keine Bearbeitung
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