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When emotional intelligence affects peoples' perception of trustworthiness

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Lee, Wing Shing; Selart, Marcus

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Abstract By adopting social exchange theory and the affect-infusion-model, the hypothesis is made that emotional intelligence (EI) will have an impact on three perceptions of trustworthiness – ability, integrity and benevolence – at the beginning of a relationship. It was also hypothesized that additional information would gradually displace EI in forming the above perceptions. The results reveal that EI initially does not contribute to any of the perceptions of trustworthiness. As more information is revealed EI has an impact on the perception of benevolence, but not on the perceptions of ability and integrity. This impact was observed to be negative when the nature of the information was negative. On the other hand, information alone was shown to have a significant impact on the perceptions of ability and integrity, but not on the perception of benevolence. Theoretical and practical implications of the findings are addressed.
Keywords intelligence; emotionality; confidence; trustworthiness; competence; integrity; affectivity; exchange theory; social perception; psychology of perception
Classification Social Psychology
Document language English
Publication Year 2015
Page/Pages p. 160-170
Journal The Open Psychology Journal (2015) 8
ISSN 1874-3501
Status Published Version; peer reviewed
Licence Creative Commons - Attribution-ShareAlike