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A note on interviewer performance measures in centralised CATI surveys

Bemerkungen zur Qualität von Interviewerleistungen in zentralisierten CATI-Befragungen
[Zeitschriftenartikel]

Lipps, Oliver

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Zitationshinweis

Bitte beziehen Sie sich beim Zitieren dieses Dokumentes immer auf folgenden Persistent Identifier (PID):http://dx.doi.org/10.18148/srm/2008.v2i2.310

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Abstract "Interviewer performance with respect to convincing sample members to participate in surveys is an important dimension of survey quality. However, unlike in CAPI surveys where each sample case 'belongs' to one interviewer, there are hardly any good measures of interview performance for centralised CATI surveys, where even single contacts are assigned to interviewers at random. If more than one interviewer works one sample case, it is not clear how to attribute success or failure to the interviewers involved. In this article, the author proposes two correlated methods to measure interviewer contact performance in centralised CATI surveys. Their modelling must take complex multilevel clustering effects, which need not be hierarchical, into account. Results are consistent with findings from CAPI data modelling, and the author finds that when comparing effects with a direct ('naive') measure of interviewer contact results, interviewer random e ffects are largely underestimated using the naive measure." (author's abstract)
Thesaurusschlagwörter interview; telephone interview; computer-assisted telephone interview; survey; quality; success; success-failure; model; model comparison; effectiveness; comparison
Klassifikation Forschungsarten der Sozialforschung; Erhebungstechniken und Analysetechniken der Sozialwissenschaften
Sprache Dokument Englisch
Publikationsjahr 2008
Seitenangabe S. 61-73
Zeitschriftentitel Survey Research Methods, 2 (2008) 2
Status Veröffentlichungsversion; begutachtet (peer reviewed)
Lizenz Deposit Licence - Keine Weiterverbreitung, keine Bearbeitung
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