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The effects of risk on initial trust formation

[journal article]

Johansen, Svein Tvedt; Selart, Marcus; Grønhaug, Kjell

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Please use the following Persistent Identifier (PID) to cite this document:http://nbn-resolving.de/urn:nbn:de:0168-ssoar-400820

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Abstract This paper seeks to expand our understanding of initial trust by looking at how variation in risk influences the nature of trust and the process of initial trust formation. Four hypotheses were tested in two experiments involving participants with and without work experience. A first hypothesis suggested a positive relationship between a general propensity to trust and initial trust; a second hypothesis, a negative relationship between risk and initial trust; whereas a third hypothesis posited that risk would increase the importance participants place on benevolence and integrity. A fourth hypothesis suggested that risk would have a positive and moderating influence on the effect of out-of-role behavior when presented after roleconformant in-role behavior. Findings are presented and discussed and practical implications suggested.
Keywords confidence; expectation; experience; information; judgment formation; integrity
Classification Social Psychology
Document language English
Publication Year 2013
Page/Pages p. 1185-1199
Journal Journal of Applied Social Psychology, 43 (2013) 6
ISSN 1559-1816
Status Published Version; peer reviewed
Licence Creative Commons - Attribution-ShareAlike