Dienstleistung am Draht: Ergebnisse und Perspektiven der Call Center Forschung
[conference proceedings]
Kutzner, Edelgard; Kock, Klaus (ed.)
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Further Details
| Corporate Editor | Landesinstitut Sozialforschungsstelle Dortmund (sfs) |
| Keywords | call center; service enterprise; service work; working conditions; job design; work organization; human resources development; customer orientation; labor market trend; qualification requirements; labor relations; Federal Republic of Germany |
| Classification | Sociology of Work, Industrial Sociology, Industrial Relations; Occupational Research, Occupational Sociology; Economic Sectors |
| Conference | Tagung "Dienstleistung am Draht - Ergebnisse und Perspektiven der Call Center-Forschung ". Dortmund, 2002 |
| Document language | German |
| Publication Year | 2002 |
| City | Dortmund |
| Page/Pages | 179 p. |
| Series | sfs Beiträge aus der Forschung, 127 |
| ISSN | 0937-7379 |
| Status | Published Version |
| Licence | Deposit Licence - No Redistribution, No Modifications |
| Document Type | conference proceedings; collection |
| data provider | This metadata entry was indexed by the Special Subject Collection Social Sciences, USB Cologne |
