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Dienstleistung am Draht: Ergebnisse und Perspektiven der Call Center Forschung

[conference proceedings]

Kutzner, Edelgard; Kock, Klaus (ed.)

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Please use the following Persistent Identifier (PID) to cite this document:http://nbn-resolving.de/urn:nbn:de:0168-ssoar-315356

Further Details
Corporate Editor Landesinstitut Sozialforschungsstelle Dortmund (sfs)
Keywords call center; service enterprise; service work; working conditions; job design; work organization; human resources development; customer orientation; labor market trend; qualification requirements; labor relations; Federal Republic of Germany
Classification Sociology of Work, Industrial Sociology, Industrial Relations; Occupational Research, Occupational Sociology; Economic Sectors
Conference Tagung "Dienstleistung am Draht - Ergebnisse und Perspektiven der Call Center-Forschung ". Dortmund, 2002
Document language German
Publication Year 2002
City Dortmund
Page/Pages 179 p.
Series sfs Beiträge aus der Forschung, 127
ISSN 0937-7379
Status Published Version
Licence Deposit Licence - No Redistribution, No Modifications
data provider This metadata entry was indexed by the Special Subject Collection Social Sciences, USB Cologne