Customer empowerment in healthcare organisations through CRM 2.0: survey results from Brunei tracking a future path in e-health research

Anshari, Muhammad; Almunawar, Mohammad N.; Low, Patrick K. C.; Wint, Zaw

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@article{ Anshari2012,
 title = {Customer empowerment in healthcare organisations through CRM 2.0: survey results from Brunei tracking a future path in e-health research},
 author = {Anshari, Muhammad and Almunawar, Mohammad N. and Low, Patrick K. C. and Wint, Zaw},
 journal = {ASEAS - Austrian Journal of South-East Asian Studies},
 number = {1},
 pages = {139-151},
 volume = {5},
 year = {2012},
 issn = {1999-253X},
 doi = {https://doi.org/10.4232/10.ASEAS-5.1-8},
 urn = {https://nbn-resolving.org/urn:nbn:de:0168-ssoar-312510},
 keywords = {Brunei; Gesundheitsvorsorge; Kommunikationstechnologie; soziales Netzwerk; information technology; Südostasien; health care delivery system; Gesundheitswesen; Internet; health care; social network; health education; communication technology; Gesundheitserziehung; Informationstechnologie; Internet; Southeast Asia; Brunei}}