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Surface-Level Diversity and Decision-Making in Groups: When Does Deep-Level Similarity Help?

[journal article]

Phillips, Katherine W.
Northcraft, Gregory B.
Neale, Margaret A.

Abstract

We examined how surface-level diversity (based on race) and deep-level similarities influenced three-person decision-making groups on a hidden-profile task. Surface-level homogeneous groups perceived their information to be less unique and spent less time... view more

We examined how surface-level diversity (based on race) and deep-level similarities influenced three-person decision-making groups on a hidden-profile task. Surface-level homogeneous groups perceived their information to be less unique and spent less time on the task than surface-level diverse groups. When the groups were given the opportunity to learn about their deep-level similarities prior to the task, group members felt more similar to one another and reported greater perceived attraction, but this was more true for surface-level homogeneous than surface-level diverse groups. Surface-level homogeneous groups performed slightly better after discovering deep-level similarities, but discovering deep-level similarities was not helpful for surface-level diverse groups, who otherwise outperformed surface-level homogeneous groups. We discuss the implications of this research for managing diversity in the workplace.... view less

Free Keywords
diversity; information sharing task; similarity-attraction; social categorization;

Document language
English

Publication Year
2006

Page/Pages
p. 467-482

Journal
Group Processes & Intergroup Relations, 9 (2006) 4

DOI
https://doi.org/10.1177/1368430206067557

Status
Postprint; peer reviewed

Licence
PEER Licence Agreement (applicable only to documents from PEER project)


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© 2007 - 2025 Social Science Open Access Repository (SSOAR).
Based on DSpace, Copyright (c) 2002-2022, DuraSpace. All rights reserved.