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Waiting and Rejection: An Organizational Perspective

[journal article]

Sellerberg, Ann-Mari

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Abstract Time spent waiting is frequently regarded as time wasted, and therefore as something to be avoided or at least minimized. In this article, however, waiting is viewed from an organizational perspective: delay and waiting are seen as integral to the strategic functioning of organizations, and to their handling of individual requests. Various kinds of waiting or intended organizational delays are described in terms of their contribution to `cooling out'. Waiting as cooling out means that waiting pacifies those frustrated (or possibly frustrated) by the organization. The analysis also addresses various manifestations of the social dialogue between the organization and the rejected, including those cases where waiting does not have a cooling out effect.
Classification Organizational Sociology
Free Keywords applicant; cooling out; organization; rejection; time; waiting;
Document language English
Publication Year 2008
Page/Pages p. 349-362
Journal Time & Society, 17 (2008) 2-3
Status Postprint; peer reviewed
Licence PEER Licence Agreement (applicable only to documents from PEER project)