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The Political Economy of Trade Union Strategies in Austria and Germany: The Case of Call Centres

[journal article]

Holst, Hajo

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Abstract This article offers a systematic comparison of strategic responses of Austrian and German unions to an emergent sector. It aims to increase understanding of both union movements, and also to contribute conceptually to the study of the varieties of unionism. The concept of `core strategies' facilitates more systematic comparisons of unions' strategic responses to apparently similar challenges and helps explain why — despite many similarities in their industrial relations systems and the uniform development of the call centre sector in both countries — the strategic responses of Austrian and German unions differ remarkably in terms of content, priority and timing.
Free Keywords Austria; call centres; Germany; industrial relations; trade union strategies;
Document language English
Publication Year 2008
Page/Pages p. 25-45
Journal European Journal of Industrial Relations, 14 (2008) 1
Status Postprint; peer reviewed
Licence PEER Licence Agreement (applicable only to documents from PEER project)