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Managing flexibility at organisational boundaries: the case of telephone call centres in Germany

[conference paper]

Holtgrewe, Ursula

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Please use the following Persistent Identifier (PID) to cite this document:http://nbn-resolving.de/urn:nbn:de:0168-ssoar-216833

Further Details
Keywords call center; Federal Republic of Germany; flexibility; organization; labor; working conditions; service; tertiary sector; telecommunication; Taylorism
Classification Sociology of Work, Industrial Sociology, Industrial Relations
Method empirical
Document language English
Publication Year 2003
City Wien
Page/Pages 10 p.
Licence Deposit Licence - No Redistribution, No Modifications
data provider This metadata entry was indexed by the Special Subject Collection Social Sciences, USB Cologne
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