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Dilemmata der Callcenter-Arbeit

[collection article]

Holtgrewe, Ursula; Kerst, Christian

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Further Details
Keywords call center; job; Taylorism; telecommunication; empirical research; flexibility; autonomy; routine; creativity; customer orientation; work organization; rationalization
Classification Sociology of Work, Industrial Sociology, Industrial Relations; Organizational Sociology
Method empirical
Collection Title Dienstleistung am Draht - Ergebnisse und Perspektiven aus der Call Center Forschung
Editor Kutzner, Edelgard; Kock, Klaus
Document language German
Publication Year 2002
City Dortmund
Page/Pages p. 111-120
Series sfs Beiträge aus der Forschung, 127
Licence Deposit Licence - No Redistribution, No Modifications
data provider This metadata entry was indexed by the Special Subject Collection Social Sciences, USB Cologne