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Callcenter und Callcenterforschung: was gibt es neues?

[conference paper]

Holtgrewe, Ursula

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Please use the following Persistent Identifier (PID) to cite this document:http://nbn-resolving.de/urn:nbn:de:0168-ssoar-216719

Further Details
Keywords call center; job; industrial psychology; customer orientation; customer; telecommunication; work organization; sociology of work; rationalization; type of organization; service; sociology; organization; communication
Classification Sociology of Work, Industrial Sociology, Industrial Relations; Organizational Sociology
Collection Title Dienstleistung am Draht - Ergebnisse und Perspektiven aus der Call Center Forschung
Editor Kutzner, Edelgard; Kock, Klaus
Document language German
Publication Year 2002
City Dortmund
Page/Pages p. 8-18
Series sfs Beiträge aus der Forschung, 127
Licence Deposit Licence - No Redistribution, No Modifications
data provider This metadata entry was indexed by the Special Subject Collection Social Sciences, USB Cologne
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