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Rezension: Frank Kleemann, Ingo Matuschek (Hg.): Immer Anschluss unter dieser Nummer: Rationalisierte Dienstleistung und subjektivierte Arbeit in Call Centern
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Reviewed workKleemann, Frank; Matuschek, Ingo: Immer Anschluss unter dieser Nummer: rationalisierte Dienstleistung und subjektivierte Arbeit in Call Centern. Berlin: Ed. Sigma 2003. 3-89404-503-5
Keywords
organizational development; working conditions; rationalization; service; call center; work organization
Classification
Sociology of Work, Industrial Sociology, Industrial Relations
Document language
German
Publication Year
2004
Page/Pages
5 p.
Journal
kommunikation @ gesellschaft, 5 (2004)
Status
Published Version; reviewed
Licence
Deposit Licence - No Redistribution, No Modifications