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Enrolling software agents in human organizations : the exploration of hybrid organizations within the socionics research program

Die Einbettung von Software-Agenten in menschliche Organisationen : die Erforschung von Hybrid-Organisationen innerhalb eines sozionomischen Forschungsprogramms
[working paper]

Schulz-Schaeffer, Ingo

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Please use the following Persistent Identifier (PID) to cite this document:http://nbn-resolving.de/urn:nbn:de:0168-ssoar-10458

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Corporate Editor Technische Universität Berlin, Fak. VI Planen, Bauen, Umwelt, Institut für Soziologie Fachgebiet Techniksoziologie
Abstract Komplexe Organisationen sind zu einem beträchtlichen Grad durch interne Inkohärenzen, durch Differenzen zwischen den einzelnen Abteilungsinteressen und durch Inkonsistenzen des Zielsystems der Organisation gekennzeichnet. Demgegenüber zielt die Informationstechnologie prinzipiell auf einen kohärenten Operationsmodus, und sie ist deshalb, als Informationssystem, an organisatorischer Kohärenz interessiert. Das vorliegende Arbeitspapier beschreibt einen "sozionomisch" orientierten Ansatz im Rahmen des INKA-Projekts (Integration kooperationsfähiger Agenten in komplexen Organisationen), das die theoretischen und technologischen Grundlagen für einen Umgang mit den Inkohärenzen und der Heterogenität in komplexen Organisationen erforscht. Die Funktionsweise dieser "multiagent architecture" wird am Beispiel der Therapieplanung in einem Krankenhaus und der damit verbundenen Informationstechnologie verdeutlicht. (ICA)

To a considerable degree, complex organizations are characterized by internal incoherence, by differences between the individual departments' preferences and patterns of actions and by inconsistencies of the organization's goals. On the contrary, information technology is intended to operate in a coherent way, and, therefore, information systems, designed to support organizational processes, usually proceed from the assumption of organizational coherence. The more traditional approaches to implement information systems in organizations often lead either to dysfunctional restrictions imposed on the organization by the information system¿s need to establish firm cause/ effect relationships. Or, reversely, they lead to incoherence imposed on the information system by the organization¿s structure. With agent technology, however, we have a chance to arrive at organizational information infrastructures that allow for both sides. The paper describes the theoretical background of the INKA research project (which is part of the socionics research program funded by the DFG) that aims at developing a solution to the problem sketched above by modeling and exploring hybrid forms of interaction between humans and artificial agents within organizational settings.
Keywords hospital; information technology; organizational sociology; organization; complexity; cooperation; integration; social differentiation; communication technology; registration act; medical care; planning; therapy; sozionics
Classification Organizational Sociology; Medical Sociology; Information Management, Information Processes, Information Economics
Method applied research; descriptive study; basic research; theory formation
Free Keywords Agenten; Software; hybride Organisation; Sozionik; Agency; Technology
Document language English
Publication Year 2000
City Berlin
Page/Pages 15 p.
Series TUTS - Working Papers, 3-2000
Status Published Version; reviewed
Licence Basic Digital Peer Publishing Licence
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