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eTransQual: a transaction process-based approach for capturing service quality in online shopping [journal article]
Source: Journal of Business Research, 59 (2006) 7. p.866-875
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Author(s): Bauer, Hans H.; Falk, Tomas; Hammerschmidt, Maik
Source: Journal of Business Research, 59 (2006) 7. p.866-875